DELIVERY AND RETURNS
DELIVERY
Find details of prices and delivery times below.
Delivery times include the time to prepare, ship and receive packages at your home.
In the case of purchasing items that are not in stock, an additional delay is mentioned on the product pages of the site. Orders containing items on order will be shipped upon receipt of all items by our logistics team.
For further information please contact our Customer Service.
Delivery costs and times are calculated based on the weight of the package, the destination and the postal service chosen.
In the event of an order for large furniture, only delivery via private carrier is offered.
Our delivery service is part of our company's eco-responsible policy. The packaging boxes used for your orders are made of 70% recycled materials and are 100% recyclable. We also use cornstarch-based tape and 100% recycled and recyclable kraft paper.
METROPOLITAN FRANCE
Fleux offers you three delivery methods in Metropolitan France, Corsica and Monaco.
Rates are calculated based on weight, chosen delivery method and delivery destination
|
Up to 1kg |
Up to 3.5kg |
Up to 5kg |
Up to 10kg |
Up to 15kg |
Up to 20kg |
Up to 30kg |
|
|
Standard (3 to 5 days) |
6.90€ |
6.90€ |
9.90€ |
12.90€ |
16.90€ |
20.90€ |
30.90€ |
|
Express (24 to 48 hours) |
12.90€ |
16.90€ |
16.90€ |
20.90€ |
30.90€ |
50€ |
50€ |
|
Relay point (3 to 10 days) |
4.90€ |
4.90€ |
4.90€ |
8.90€ |
10.90€ |
20.90€ |
PICK UP IN STORE
In our store at 39 rue Sainte Croix de la Bretonnerie, Paris 4 (24 hours)
In-store pickup is free.
Our Customer Service will notify you by email when your order is available in our store.
PRIVATE CARRIER
Guisnel (by appointment)
In the case of large furniture (excluding standard formats and/or weight greater than 30kg), a private carrier will deliver to your home, to the floor and room of your choice. from €29
Unpacking and removal of packaging are included in the service.
INTERNATIONAL
Fleux offers you three delivery methods in Europe (excluding Metropolitan France).
We do not yet offer delivery to French overseas departments and regions (DROM), nor to countries outside Europe.
Rates are calculated based on weight, chosen delivery method and delivery destination.
|
Up to 1kg |
Up to 5kg |
Up to 10kg |
Up to 15kg |
Up to 20kg |
Up to 30kg |
|||
|
Zone 1 |
STANDARD (2 to 10 days) |
6.9 € |
9.9 € |
12.9 € |
16.9 € |
20.9 € |
30.9 € |
|
|
EXPRESS (24 to 48 hours) |
12.9 € |
16.9 € |
20.9 € |
30.9 € |
50 € |
50 € |
||
|
Zone 2 |
STANDARD (2 to 10 days) |
12.9 € |
16.9 € |
20.9 € |
30.9 € |
50 € |
50 € |
|
|
EXPRESS (24 to 48 hours) |
20.9 € |
30.9 € |
60 € |
90 € |
150 € |
200 € |
||
|
Zone 3 |
STANDARD (2 to 10 days) |
16.9 € |
20.9 € |
30.9 € |
50 € |
50 € |
50 € |
|
|
EXPRESS (24 to 48 hours) |
30.9 € |
60 € |
90 € |
150 € |
200 € |
350 € |
||
|
Zone 4 |
STANDARD (2 to 10 days) |
20.9 € |
30.9 € |
50 € |
70 € |
90 € |
90 € |
|
|
EXPRESS (24 to 48 hours) |
50 € |
60 € |
90 € |
150 € |
200 € |
350 € |
PRIVATE CARRIER
Guisnel (by appointment )
In the case of large furniture (excluding standard formats and/or weight greater than 30kg), a private carrier will deliver to your home, to your doorstep or building.
EXCHANGES AND RETURNS
All products sold on the e-shop benefit from the “satisfied or refunded” clause for 30 days from the date of delivery, provided that the product has not suffered any damage and is in its original packaging.
In order to facilitate the processing of the refund, any return must be previously announced to our Customer Service. A return slip will be inserted in the box with the returned products. You can contact us at the following email address: commande@fleux.com or via the withdrawal form on the "my account" page.
Exchanges are unfortunately not possible.
You will find more information about our exchange and returns policy, your right of withdrawal or delivery rates in our General Conditions of Sale.